Terms of Service
Last Updated: 7-8-25
Welcome to Trail Mater! These Terms of Service (“Terms”) govern your use of our website (www.trailmater.com), online store, and any related services provided by Trail Mater Off-Road Recovery LLC (“we,” “our,” or “us”).
By accessing our site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1. Use of Our Website
You agree to use our website and services only for lawful purposes. You must not:
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Use our content without permission.
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Attempt to gain unauthorized access to our systems or data.
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Interfere with the site’s performance or security.
We reserve the right to refuse service to anyone for any reason at any time.
2. Online Store Terms
All purchases made through our store are subject to availability. We do our best to accurately display product images and descriptions, but we can’t guarantee that your device’s display of colors will be 100% accurate.
Prices are subject to change without notice. We reserve the right to modify or discontinue products at any time.
3. Shipping & Delivery
We process orders within 3–5 business days unless otherwise stated. Delivery times vary depending on your location and shipping method. Once a package leaves our hands, delays with shipping carriers are out of our control.
If your package is lost or damaged, please contact us at [Insert Support Email] and we’ll do our best to help.
4. Refund Policy
We want you to be stoked about what you buy from Trail Mater. If you’re not, here’s how we handle it:
Returns:
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Returns are accepted within 30 days of delivery.
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Items must be unused, unwashed, and in original condition.
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To start a return, email us at trailmatermerch@gmail.com with your order number and reason for return.
Refunds:
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Once we receive and inspect the return, we’ll notify you via email.
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If approved, a refund will be issued to your original payment method within 5–10 business days.
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Shipping costs are non-refundable.
Exchanges:
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We offer exchanges for different sizes if available. Return shipping costs are the responsibility of the customer.
Non-Refundable Items:
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Gift cards
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Downloadable or digital content
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Clearance or final sale items
If you have questions about your order or want help with a return, reach out at [Insert Support Email].
5. Intellectual Property
All content on our website, including logos, designs, videos, images, and written content, is the property of Trail Mater and protected by copyright laws. You may not use or reproduce our content without written permission.
6. Limitation of Liability
Trail Mater is not liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the amount you paid to us for the product or service.
7. Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page with a revised date. Your continued use of our site after changes means you accept those updates.
8. Contact Us
If you have any questions about these Terms or your experience with Trail Mater, please contact us at: